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For practices and clinicians

For the paperwork around care.

Line Three is not a chat app: it is a connection (an API) that someone technical sets up in a tool your practice uses, so the tool can draft from de-identified notes. A clinician reviews every draft.

No PHI. De-identified text only.

PHI is protected health information. A BAA is a business associate agreement.

HIPAA’s Safe Harbor method de-identifies text by removing 18 kinds of identifier, including names, dates other than the year, and record numbers. Your privacy officer applies it, or the other method HHS describes, before anything is sent. Read the HHS guidance on de-identifying protected health information.

Drafts you no longer start from blank.

Referral letter · from de-identified notes

Dear colleague,

I am referring a 58-year-old patient with six weeks of exertional chest tightness. A recent resting ECG was unremarkable…

Prior authorization · from the plan’s criteria

Criteria met:

1. Diagnosis documented in the chart.
2. First-line therapy tried, as the plan requires.
3. Check: imaging results are not in the notes provided.

Literature · summarized to your question

Question: does this guideline change the follow-up interval?

Section 4.2 recommends… Check the cited section before acting.

Illustrative only: no real patient data.

What a practice should ask us.

  1. What about HIPAA and a BAA?

    Line Three does not claim HIPAA compliance and offers no BAA at launch, so it is not for PHI.

  2. Does it connect to our EHR?

    No. Line Three won’t integrate with electronic health record (EHR) systems. Your IT contractor can connect it to the tools you choose.

  3. Do you keep what we send, even PHI sent by mistake?

    Line Three’s gateway keeps no prompt or answer content and never trains on it. Requests are answered by Amazon Bedrock in the United States, which AWS states does not store inputs or outputs by default (AWS’s statement). The chat tool your practice uses may keep its own copy. Line Three cannot detect PHI in a request. If PHI is sent by mistake, follow your practice’s own incident process; whether it counts as a disclosure is your privacy officer’s call.

  4. How do we pay?

    Practices, firms and companies buy prepaid credit by card, or pay monthly after use, by card or on a company purchase order, up to a monthly cap they set. A clinician drafting 10 letters a day is billed about $0.88 a month, plus your tool and your IT contractor’s time. See pricing.

Start with the letters.

Set a small cap, have a tool your practice uses connected to it, and draft from de-identified notes.

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